Ray Jones

Email: ray@rayfl.com

Phone: (234) 567-9526 Fort Walton Beach, FL

Senior Systems & Network Administrator

Over 17 years of diversified information systems experience, including systems operations, system administration, and project leadership. Specialties include in-depth experience with large-scale implementations and the economics of standardized hardware and software strategies. Viewed as the “go-to-resource” with co-workers when mission-critical issues and decisions need to be resolved and made. Extensive knowledge in the software development life cycle, customer service, systems management, and project management processes. Self-starter who has traveled to numerous states, countries & approximately 100+ field locations to support the customer both in the USA & overseas. Ability to work alone, with a team and provide leadership in supervisor role.

Technical Expertise

· Operating Systems: Microsoft Windows NT 4.0/XP/2000-2012, Redhat Linux, Redhat SELinux, Cisco IOS

· Hardware: Dell Servers, PC Desktops, Tablets, Laptops, PC assembly, building and repair, Networking concepts utilizing Fortinet and Cisco network products (Hubs/Switches/Routers/Firewalls, Wireless Access Points

· Protocols: IP Internetworking, TCP/IP Addressing Concepts / Design, DHCP, DNS, HTTP/HTTPS, FTP, LDAP, NAS, POP3, TFTP, SFTP, SMTP, SSH, UDP & WINS

· Software: Active Directory, MS Exchange, VMWare, Hyper-V, Microsoft Office Suite Products General Dynamics GEMX, SolarWinds, WorldGroup, Adobe Acrobat & Photoshop, Acronis Imaging, NFS Maestro, Hummingbird Exceed, Symantec Antivirus

· Other: COMSEC, Data STUs/STEs, RJ45 and Fiber cabling, Fiber media transceivers, NSA Type I Encryption Devices, Unix, and Windows Scripting

Additional Expertise

· Active Top Secret/Special Compartmented Information Security Clearance (TS/SCI) 2002-present

· 17 years Microsoft Windows System Administration

· 15 years NSA Type I Encryptor Implementation and Support (NES/INE/TACLANE/KG-175x-KG-250)

· 13 years Unix System Operations / 5 years Unix Systems Administration

· 11 years Helpdesk Operations

· Hardware Installation, Configuration & Problem Solving

· Firewall Building, Installation, Support & Diagnostics

· Team-Building, Leadership, Motivation and Training

· Site Lead/Supervisor for a team of individuals

Professional Experience

SMARTRONIX Corporation:
Senior Systems & Network Administrator / Site Lead (Eglin AFB, FL) 2010-Present

Accomplished Systems Administrator with experience managing server infrastructures and data-center operations across multiple platforms (Unix, Linux, Windows). Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and troubleshooter comfortable managing systems, projects and teams in a range of IT environments. Install, configure and support Microsoft systems and technology on Windows 2003/2008 platforms that house web and database applications. Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance. Expertise with hands on troubleshooting of computer related systems, software and hardware issues. Responsible for the day-to-day health of the network systems via COMSEC hardware and connectivity of customer locations across the USA, as well as England, Japan, Korea, Italy, Germany, and other remote sites. Maintain Fortinet Firewall devices and NSA Type I Encryption Devices with Cisco 2000/3000 series switches and routers.

• Implement, manage and maintain Windows 2003/2008 infrastructure to include Active Directory, Group Policy, DFS, DHCP, DNS, IIS, IP Address space, VPN and WINS.
• Maintained a VMWare ESXI cluster and vSphere HA with a team of administrators across multiple ESXI hosts.
• Working knowledge of MS Exchange and SCCM.
• Knowledge for distribution of software packages via Group Policy or SCCM.
• Responsible for project life cycles, to include requirements, determination, technical planning, scheduling, design, implementation, testing and post-implementation support in a multimillion-dollar environment.
• Management of User account via Active Directory.
• Applied and maintained DISA/NSA STIG security configurations through validation of Microsoft and other vendor software products.
• Administered site anti-virus and IPS/IDS software suites.
• System administrator on several Microsoft Windows server systems and desktop infrastructure.
• Troubleshoot and resolve Microsoft Windows based systems and Active Directory replication issues.
• Increase efficiency of systems through utilization of performance monitors and event viewer to both identify and resolve bottleneck issues to increase performance.

· Backup Management, Reporting and Recovery of Windows based systems.

• Manage technical support team which is responsible for infrastructure services on Microsoft Windows technologies.
• Working knowledge with Disaster Recovery services and disaster recovery experience.
• Developed installation and configuration plans for the hundreds of customer installations around the globe. Installations include firewalls, encryption devices, hardware and IP Networks.
• Experience with loading COMSEC to NSA Type I Encryption devices.
• Leverage wide-ranging talents in computer technology and staff leadership to effectively manage organizational change, mitigate risk and infuse new ideas.
• Troubleshooting both copper and fiber connections at customer locations involving multiple connectors from RJ45, SC, ST, and MTRJ.
• Maintain documentation for continuity purposes as well as keep up to date network diagram visuals.
• Wrote scripts to streamline firewall configuration processes which delivered a 50% reduction in configuration time spent.
• Saved time and money continuously by utilizing network logging and sniffer tools to troubleshoot connection issues, allowing for diagnoses of issues for quickly and effectively, to allow for resolution of customer issues.

SENTEL Corporation:

Systems and Network Administration (Eglin AFB, FL) 2003-2010

Managed over 50 servers running Windows 2003 Server. Primary functions include systems support and management of the day to day operation of the servers, implementation and testing of new systems and software, systems management, configuration management and systems security. Maintained support for more than 600 locations and 5000 users across a diverse secure networking environment. Ability to provide short-term TDY support to customers in the USA as well as a multitude of locations overseas with little to no notice.

• Led the design and implementation of the baseline image process resulting in a 90% decrease in time needed to install Windows 2003 Server. This configuration of systems for integration into operational network environment saved countless man hours and tremendous amounts of time and effort. Cost benefit can be measured in the hundreds of thousands of dollars.
• Team lead, who could always fix any issue at hand, research it to find, or bring together a team for a resolution.
• Constantly worked extended hours locally and remotely to stand up remote secure networks for customers in the field involving NSA Type I Encryption devices, Cisco switches, Fortinet devices and computer systems, to support mission requirements as needed.
• Provided TDY support for a multitude of organizations across the globe. Independently went TDY to over 50 locations as well as a 2 week work related trip to 3 countries over two weeks to support the customer’s mission.
• Taught a 2-day class to Information Assurance Officers outside of Boston, MA pertaining to the operation and functionality of NSA Type I Encryption devices, to include the software, hardware and support issues related to secure network issues, reliability and downtime.
• Worked with a wide array of customers and companies with a high visibility in a fast paced environment to resolve issues both locally and remotely at customer’s location.
• Maintained system continuity documentation and diagrams to allow for systems management, reliability and minimal downtime for quick transitional periods during disaster recovery or offsite management.
• Installed configured and maintained and upgraded hundreds of computer systems, as well as successfully troubleshot thousands of hardware and software related issues.

United States Air Force:
Communications Systems Support Operator (Eglin AFB, FL) 1999 – 2003

Trained technicians to ensure they were qualified to perform basic troubleshooting issues related to hardware, software and networking issue. Developed and maintained procedures to streamline workload while increasing productivity and increasing turnaround time on customer issues. Led implementation teams to field system upgrades and for installation of new systems. Provided telephone and on-site troubleshooting support for both Windows NT and UNIX based systems supporting over 500 customers and 700 systems.

• IT Helpdesk for the 53d Wing in support over 500 customers, multiple operating systems, hardware and networks.
• Worked 12 hour shift for 110 days in Vicenza, Italy supporting the Balkans Combined Air Operations Center for NATO.
• Personally responsible as the custodian for the 53^rd Wing Automatic Data Processing Equipment accounts for the thousands of pieces of hardware spread across the United States. This $250-million-dollar system was inventoried and brought into accountability under my oversight.
• Hand selected multiple times as the only computer support personnel responsible for setting up a remote computer network in conjunction with the Air to Ground Weapon System Evaluation Program (WSEP) at Hill AFB.
• Implemented from the ground up to include testing, planning and the live operation of Secure RASP connections for the Electronic Warfare Integrated Reprogramming (EWIR) Data Distribution System (DDS) allowing for the reprogramming data of the war fighter. This allowed remote customers to connect securely and transmit data over an otherwise normal telephone line.
• ADPE Manager for the entire 53d Wing. Responsible for oversight of all the IT systems that other custodians were managing. The entire amount was in the multi-millions of dollars.
• Monitored system processes on Sun Solaris systems for the 53^rd Wing. Performed system backups and recoveries along with daily system administrator operations on Solaris systems.

EDUCATION, PROFESSIONAL TRAINING, CERTIFICATIONS & AWARDS

Indiana University / Okaloosa Walton Community College / Arkansas State University / Arkansas Tech University

· Amazon Web Services (AWS) training – AWS Business Professional

· AWS training - Enterprise Applications on AWS (Microsoft), (SAP) & (Oracle)

· Sun Solaris System Administrator Course I

· Sun Solaris System Administrator Course II

· Sun Sunray System Training

· FortiGate Multi-Threat Security Systems I - Administration and Content Inspection

· FortiGate Multi-Threat Security Systems II - Secured Network Deployment and VPNs

· RedHat System Administration I

· RedHat SELinux Policy Administration

· Introduction to Cisco Router Configuration

· Administering Microsoft NT 4.0

· Microsoft NT 4.0 Core Technologies

· Microsoft Windows 2008 R2 Server administration

· Ethernet Network Analysis and Troubleshooting

· CompTIA Security+ & A+ Certifications (Expires 2018 Dec 16)

· USAF Contractor of the Quarter 53^rd CSS

· USAF Airman of the Quarter 53^rd CSS

· USAF 53^rd Wing Communications and Information Professionalism Award (3C0)

· USAF 53^rd CSS Communications and Information Professionalism Award (3C0)

· USAF Airman of the Year 53^rd CSS

· USAF Airman of the Quarter 53^rd CSS April-June 2000